At Down Up Design, we only collect what we need to get your order to you, and we never sell your information. Here's the plain-English version of how it works.

What we collect

  • Order details: your name, email, shipping address, phone number (if you give it), and what you bought.
  • Payment info: handled securely by Stripe. We never see or store your full card number.
  • Messages: anything you send us when you reach out for help.
  • Browsing info: basic data like your device, browser, and pages you visit, collected through cookies.

How we use it

We use your info to make and ship your order, send you order and tracking updates, answer your questions, and keep the store running smoothly. If you sign up for our emails, we'll send you news and offers. You can unsubscribe anytime with one click.

Who we share it with

Only the partners who help us run the shop, and only what they need:

  • Printful, who prints, packs and ships your order. They get your name, address and order details.
  • Shipping carriers, to deliver your package.
  • Stripe, our payment processor, to handle your payment securely.

We may also share information if the law requires it. That's it. We don't sell or rent your data to anyone.

Cookies

Cookies help the site remember your cart and show us which pages people like. You can turn them off in your browser settings, but some parts of the store may not work as well.

Your choices

You can ask us to see, correct or delete the personal info we have about you at any time. Depending on where you live (for example, California or the EU), you may have extra rights under local privacy laws, and we'll honor them. Just email us.

We keep order records only as long as we need them for taxes, accounting and customer support.

Keeping your info safe

Our site uses HTTPS encryption, so the information you send us is protected. All card payments go through Stripe, a certified, industry-standard payment processor, which means we never see or store your full card number. Only Down Up Design and the partners listed above can access your order details, and only to get your order to you.

Changes and contact

If we update this policy, we'll change the date at the top. Questions about your privacy? Email and we'll get back to you within a day or two.